Terms of Service

Welcome to BizGrace.

These Terms of Service ("Terms") govern your access to and use of the BizGrace website, software, applications, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

If you use the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to use the Services.

If you register or use the Services on behalf of a business or other legal entity, you represent that you have the necessary authority to act on its behalf.

2. Services

BizGrace provides cloud-based business management software designed to help businesses manage customer relationships, appointments, communications, invoicing, billing, and operational workflows.

Certain features may integrate with third-party services including, but not limited to:

• WhatsApp Business Platform
• SMS providers
• Email service providers
• Payment gateways
• Artificial Intelligence services
• Cloud infrastructure providers

Availability of features may vary depending on your subscription plan and the availability of third-party services.

3. Account Registration

To access certain Services, you must create an account and provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to authorized users.
• Keeping your account information accurate and updated.
• Promptly notifying BizGrace of any unauthorized access or suspected security incident.

BizGrace currently operates an approval-based onboarding process. Account registration does not automatically grant access to the Services. BizGrace may review and approve accounts before activation.

4. Subscription, Billing and Payment

BizGrace may offer eligible customers a promotional three (3) month free trial.

Following the expiration of the trial period, continued access to paid features requires an active paid subscription.

Subscriptions are billed on a monthly basis unless otherwise agreed.

BizGrace reserves the right to modify subscription plans or pricing by providing at least 30 days' prior notice before any changes become effective for existing subscribers.

If payment cannot be successfully processed:

• BizGrace may retry the payment.
• We may notify you using your registered email address or other available contact methods.
• A 15-day grace period will be provided.
• If payment remains outstanding after the grace period, BizGrace may suspend access to paid Services until all outstanding amounts have been paid.

BizGrace may continue retaining Customer Data in accordance with its Privacy Policy and Data Deletion Instructions during any suspension period.

Suspension does not waive BizGrace's right to recover unpaid fees.

Except where required by applicable law, subscription fees are non-refundable.

BizGrace may offer promotional free trials from time to time. BizGrace reserves the right to modify, limit, or discontinue future promotional offers at its sole discretion.

5. Customer Responsibilities

You agree to use the Services responsibly and in compliance with applicable laws.

You agree to:

• Provide accurate account information.
• Maintain appropriate security for your account.
• Obtain all required permissions and customer consents.
• Comply with applicable privacy and data protection laws.
• Use the Services only for legitimate business purposes.
• Promptly report unauthorized account access or suspected misuse.

You remain solely responsible for all content, customer information, communications, and activities conducted through your account.

6. WhatsApp Business Platform

Certain Services integrate with the WhatsApp Business Platform provided by Meta.

By connecting a WhatsApp Business Account, you acknowledge and agree that:

• You are responsible for maintaining an eligible WhatsApp Business Account.
• You will comply with Meta's Platform Terms, WhatsApp Business Messaging Policy, and other applicable Meta policies.
• You will obtain all legally required customer consents before sending marketing or promotional messages.
• Utility, authentication, service, and marketing messages must comply with applicable laws and Meta policies.
• BizGrace acts solely as a technology provider facilitating communications on your behalf.

BizGrace reserves the right to suspend, restrict, or terminate WhatsApp-related functionality if your use violates applicable law, these Terms, Meta policies, or otherwise threatens the integrity of the platform.

BizGrace is not responsible for message delivery failures, quality rating changes, restrictions, suspensions, or enforcement actions imposed by Meta.

7. Third-Party Services

BizGrace integrates with third-party providers to deliver certain features and functionality.

These providers may include:

• Meta
• Amazon Web Services (AWS)
• MSG91
• Razorpay
• Amazon SES, SendGrid, or similar email providers
• Trusted Artificial Intelligence service providers

Each third-party service operates under its own terms and privacy policies.

BizGrace is not responsible for interruptions, changes, or failures of third-party services.

8. Intellectual Property

All intellectual property rights relating to the Services, including software, source code, user interfaces, workflows, documentation, trademarks, logos, branding, graphics, and related materials remain the exclusive property of BizGrace or its licensors.

Nothing in these Terms transfers ownership of any intellectual property to you.

Subject to these Terms, BizGrace grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations.

You may not:

• Copy or modify the Services.
• Reverse engineer or decompile the software.
• Create derivative works.
• Resell or sublicense the Services.
• Remove proprietary notices or branding.

9. Confidentiality

Each party may receive confidential information from the other while using or providing the Services.

Both parties agree to:

• Protect confidential information using reasonable safeguards.
• Use confidential information only for purposes related to the Services.
• Not disclose confidential information except where required by law.

These obligations continue after termination of the Services.

10. Data and Privacy

BizGrace processes information in accordance with its Privacy Policy.

By using the Services, you acknowledge that BizGrace may collect, process, store, and use information necessary to provide, secure, maintain, and improve the Services.

Business customers remain responsible for ensuring that they have appropriate legal authority to collect and process customer information.

Customer Ownership of Data

As between BizGrace and the Customer, the Customer retains ownership of all business data, customer records, communications, documents, and other content uploaded to or generated through the Services.

BizGrace does not claim ownership of Customer Data.

BizGrace is granted a limited right to process Customer Data solely for the purpose of providing, securing, maintaining, improving, and supporting the Services in accordance with these Terms and the Privacy Policy.

11. Service Availability

BizGrace strives to provide reliable and secure Services but does not guarantee uninterrupted or error-free operation.

Services may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Internet connectivity issues
• Third-party service disruptions
• Security incidents
• Events beyond our reasonable control

BizGrace will use commercially reasonable efforts to restore Services promptly.

12. Suspension and Termination

Suspension

BizGrace may suspend or restrict access if:

• Your account has been compromised.
• You violate these Terms.
• You violate applicable laws.
• You violate Meta policies.
• You send spam or fraudulent communications.
• Subscription fees remain unpaid after the grace period.
• Your activities threaten the security or stability of the Services.

Where reasonably practicable, BizGrace will notify you before or promptly after suspension.

Customer Termination

You may discontinue using the Services and request account deletion at any time in accordance with the Data Deletion Instructions.

Termination does not relieve you of any outstanding payment obligations.

BizGrace Termination

BizGrace may terminate your account if:

• Serious or repeated violations of these Terms occur.
• Subscription fees remain unpaid.
• Continued service would violate applicable law.
• BizGrace permanently discontinues the Services.

13. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, BizGrace disclaims all express, implied, statutory, and other warranties, including warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Reliability
• Availability

BizGrace does not guarantee that:

• The Services will operate without interruption or error.
• Defects will always be corrected.
• Third-party services will remain continuously available.
• The Services will satisfy every business requirement.

Nothing in these Terms excludes warranties that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, BizGrace and its proprietor, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data arising from or relating to the use of the Services.

BizGrace's total aggregate liability for all claims arising from or relating to the Services shall not exceed the total subscription fees actually paid by the Customer to BizGrace during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless BizGrace, its proprietor, employees, contractors, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of third-party rights.
• Content, messages, or data transmitted through your account.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions.

17. Changes to These Terms

BizGrace may update these Terms from time to time to reflect changes in the Services, legal requirements, business practices, or third-party platform requirements.

Material changes will become effective after publication on our website or after providing reasonable notice to customers.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms, please contact us:

BizGrace
Operated by SHAZIA PARVEEN
Flat No. 301, Grandeur Gold Apartment,
Central Excise, Kammanahalli,
Bengaluru, Karnataka – 560076
India

Email: info@bizgrace.ai
Privacy: info@bizgrace.ai
Website: https://bizgrace.ai