Privacy Policy

1. Who we are

BizGrace is a business management platform operated by SHAZIA PARVEEN, a registered Proprietorship doing business under the trade name BizGrace, based in Bengaluru, Karnataka, India. BizGrace provides software and communication services for small and medium-sized businesses, including customer management, appointment scheduling, invoicing, and WhatsApp Business messaging automation. Throughout this Privacy Policy, "BizGrace", "we", "our", and "us" refer to SHAZIA PARVEEN operating under the trade name BizGrace.

2. Information we collect

BizGrace collects information necessary to provide its business management and communication services. The information collected depends on how our business customers ("Tenants") use the platform.

Information provided by business customers

We may collect:

• Business name and contact information
• Business address
• Staff user accounts and login information
• Subscription and billing information
• WhatsApp Business Account information, including WhatsApp Business Account ID (WABA ID), Phone Number ID, Business Manager ID, access credentials, and related configuration details required to enable WhatsApp Business Platform integration

Information about the Tenant's customers

Business customers may store and manage information about their own customers using BizGrace. This may include:

• Name
• Mobile or WhatsApp number
• Email address
• Postal address (optional)
• Appointment and booking details
• Service history
• Notes added by the business
• Invoices and payment status
• Customer communication history
• Location or service address, where applicable and provided by the business

Payment information

BizGrace does not collect or store customers' payment card numbers, CVV, UPI PINs, internet banking credentials, or similar sensitive payment information.

Where payment functionality is provided, payments are processed securely by trusted third-party payment service providers (such as Razorpay or similar providers). Those providers process payment information according to their own privacy policies.

BizGrace may store limited payment-related information such as invoice number, transaction reference, payment status, payment amount, and payment date for billing, reporting, and customer support purposes.

Automatically collected information

When users access our website or platform, we may automatically collect technical information including:

• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of access
• Usage logs
• Cookies and similar technologies

This information helps us improve security, reliability, and platform performance.

3. How we use WhatsApp data

BizGrace enables business customers ("Tenants") to communicate with their customers using the WhatsApp Business Platform provided by Meta.

When a Tenant connects its WhatsApp Business Account through Meta's Embedded Signup process, BizGrace securely stores the information required to operate the integration, including the WhatsApp Business Account ID (WABA ID), Phone Number ID, Business Manager ID, access credentials, and related configuration information.

BizGrace uses this information solely to provide messaging services on behalf of the Tenant.

Messages that may be sent through the platform

• Appointment confirmations and reminders
• Service reminders and follow-up messages
• Invoice and payment notifications
• Customer support notifications
• Authentication messages, including one-time passwords (OTP) and account verification messages
• Promotional or marketing messages where enabled by the Tenant, subject to applicable laws, Meta policies, customer consent requirements, and platform-configured rate limits

BizGrace does not use WhatsApp message content or customer contact information for advertising, profiling, or marketing its own products or services.

BizGrace stores message metadata and delivery information, including delivery status, timestamps, message identifiers, and related logs, to provide communication history, troubleshooting, analytics, compliance, and customer support.

BizGrace does not currently provide AI-generated conversations or automated AI chatbots through the WhatsApp Business Platform.

BizGrace expects all businesses using the WhatsApp Business Platform through our Services to comply with applicable laws, Meta's Platform Terms, WhatsApp Business Messaging Policy, and other applicable Meta policies.

BizGrace reserves the right to suspend, restrict, or terminate access to WhatsApp messaging features if a business violates applicable laws, Meta's Platform Terms, WhatsApp Business Messaging Policy, or other applicable Meta policies, or uses the Services to send spam, fraudulent, deceptive, abusive, or otherwise prohibited communications.

4. How we share information

BizGrace does not sell, rent, or trade personal information.

We share information only when necessary to provide our Services, comply with legal obligations, protect our rights, or at the direction of our business customers.

We may share information with the following categories of service providers:

Cloud infrastructure

Our platform is hosted on secure cloud infrastructure provided by Amazon Web Services (AWS) for application hosting, storage, networking, and database services.

WhatsApp messaging

To send WhatsApp Business messages, relevant information is shared with Meta through the WhatsApp Business Platform in accordance with Meta's policies and the Tenant's instructions.

SMS providers

Where SMS notifications are used as a fallback or requested by the Tenant, relevant information (such as recipient phone number and message content) may be shared with SMS service providers such as MSG91.

Email providers

For email communications, BizGrace may use trusted email delivery providers such as Amazon Simple Email Service (SES), SendGrid, or equivalent providers.

Payment providers

Payments are processed by third-party payment service providers, such as Razorpay. BizGrace does not receive or store payment card numbers or other sensitive payment credentials.

AI service providers

Certain platform features may use trusted AI service providers to assist with business productivity features such as content generation, workflow automation, customer communication assistance, or analytics.

Where AI-powered features process customer information, BizGrace uses only the information necessary to provide the requested functionality and does not permit such providers to use customer data to market products or services to BizGrace customers.

Legal requirements

We may disclose information if required by law, court order, governmental authority, or to protect the rights, property, security, or safety of BizGrace, our customers, or others.

5. Cookies and similar technologies

BizGrace uses essential cookies and similar technologies necessary for the operation of our website and platform.

These technologies help us:

• Maintain secure user sessions
• Authenticate users after login
• Remember user preferences
• Improve platform security
• Maintain platform functionality

BizGrace does not currently use third-party advertising or behavioral tracking cookies.

If additional technologies, such as bot protection services (for example, Google reCAPTCHA or Cloudflare Turnstile), are implemented in the future, this Privacy Policy will be updated accordingly.

6. Account security

BizGrace is designed with security controls to help protect customer information.

These measures include:

• Secure user authentication
• Role-based access controls
• Administrative approval before new user accounts become active
• Encrypted communication using HTTPS/TLS
• Access logging where applicable
• Secure cloud infrastructure hosted on Amazon Web Services (AWS)

Only authorized users approved by the respective business may access business information within the platform.

While we implement reasonable technical and organizational safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your rights and choices

The rights available to you may depend on your location and applicable laws.

For business customers (Tenants)

Business customers using BizGrace may:

• Access and update their account information
• Correct inaccurate information stored within the platform
• Request deletion of their BizGrace account in accordance with our Data Deletion Instructions
• Request a copy of their business data when the export feature becomes available in a future release

For customers of businesses using BizGrace

BizGrace processes customer information on behalf of the businesses that use our platform.

If you are a customer of one of our business customers and wish to access, correct, or delete your personal information, you should first contact the business that collected your information.

Where appropriate, BizGrace will assist the business in responding to verified requests.

Marketing communications

Businesses using BizGrace are responsible for obtaining any legally required consent before sending promotional communications.

Recipients of promotional messages may opt out in accordance with applicable law and Meta's WhatsApp Business Messaging Policy. BizGrace provides mechanisms for businesses to honor applicable opt-out requests.

8. Acceptable use and platform integrity

BizGrace is intended for legitimate business communications between businesses and their customers.

Businesses using BizGrace are responsible for ensuring that their use of the Services complies with applicable laws, Meta's Platform Terms, the WhatsApp Business Messaging Policy, and other applicable Meta policies.

Businesses must not use BizGrace to

• Send spam or unsolicited messages
• Send messages without obtaining any required customer consent
• Promote illegal products or services
• Distribute malware, phishing links, or fraudulent content
• Engage in scams, deceptive practices, or identity impersonation
• Promote hate speech, violence, terrorism, or unlawful activities
• Infringe the intellectual property rights of others
• Circumvent Meta's messaging limits, quality controls, or policy enforcement mechanisms
• Use the Services in any manner that could compromise the security, reliability, or integrity of the platform

BizGrace reserves the right to investigate suspected violations and to suspend, restrict, or terminate access to the Services, including WhatsApp messaging capabilities, if we reasonably believe a business has violated applicable laws, this Privacy Policy, our Terms of Service, Meta's policies, or has used the Services to send spam, fraudulent, abusive, deceptive, or otherwise prohibited communications.

Where required, BizGrace may cooperate with law enforcement agencies or regulatory authorities in accordance with applicable law.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, applicable laws, regulatory requirements, or business practices.

When we make material changes, we will update the "Effective Date" at the top of this Privacy Policy. Where required by applicable law, we may also provide additional notice through our website, platform, or other appropriate communication channels.

Your continued use of the Services after any updates become effective constitutes your acceptance of the revised Privacy Policy.

10. Data retention and deletion

BizGrace retains personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Businesses may request deletion of their account and associated data by following the instructions available on our Data Deletion Instructions page at Data Deletion.

11. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

BizGrace
Operated by SHAZIA PARVEEN
Flat No. 301, Grandeur Gold Apartment,
Central Excise, Kammanahalli,
Bengaluru, Karnataka – 560076
India

Email: info@bizgrace.ai
Website: https://bizgrace.ai