Data Deletion Instructions

BizGrace respects the privacy of businesses and their customers. This page explains how to request deletion of personal information associated with the BizGrace platform.

1. Scope

These instructions apply to:

• Business accounts registered with BizGrace ("Tenants")
• Customer information processed on behalf of businesses using BizGrace
• WhatsApp Business Platform integration data managed through BizGrace

2. Business Account Deletion

An authorized representative of a business may request deletion of the BizGrace account by contacting us.

Email: info@bizgrace.ai

To help us verify the request, please include:

• Business Name
• Registered Email Address
• Registered Mobile Number
• WhatsApp Business Number (if connected)
• Reason for deletion (optional)

For security purposes, BizGrace may request additional information to verify the identity and authority of the requester before processing the deletion request.

3. Customer Data Deletion

BizGrace processes customer information on behalf of businesses using our platform.

If you are a customer of a business that uses BizGrace and wish to have your personal information deleted, corrected, or updated, please contact that business directly.

Once we receive a verified request from the business, BizGrace will assist in deleting or anonymizing applicable customer information where technically feasible and legally permitted.

4. WhatsApp Business Data

If your business has connected a WhatsApp Business Account through BizGrace, you may request removal of the associated WhatsApp integration.

Upon verification, BizGrace will remove stored integration credentials and disconnect the WhatsApp Business integration where applicable.

Deletion of WhatsApp Business Platform data may also be subject to Meta's platform policies and retention requirements.

5. Data Retention

After receiving and verifying a deletion request, BizGrace will delete or anonymize applicable information within 30 days, unless a longer retention period is required to:

• Comply with applicable laws or regulatory obligations
• Resolve disputes
• Prevent fraud or abuse
• Protect the security and integrity of the platform
• Enforce our legal agreements

6. Information That May Be Retained

Certain information may be retained where required by law or for legitimate business purposes, including:

• Tax and accounting records
• Invoice and payment records
• Security and audit logs
• Fraud prevention records
• Information required to comply with legal obligations

Such information will only be retained for the period required under applicable law.

7. Data Export

BizGrace is developing functionality to allow business customers to export their business data.

Until that functionality becomes available, businesses may contact BizGrace Support to discuss reasonable data access requests.

8. Processing Time

Verified deletion requests are generally processed within 30 calendar days.

If additional verification or legal review is required, processing may take longer. We will keep the requester informed where appropriate.

9. Contact Us

If you have questions regarding data deletion or privacy, please contact:

BizGrace
Operated by SHAZIA PARVEEN
Flat No. 301, Grandeur Gold Apartment,
Central Excise, Kammanahalli,
Bengaluru, Karnataka – 560076
India

Email: info@bizgrace.ai
Website: https://bizgrace.ai